Repair FAQ’s
Here you will find a list of frequently asked questions in relation to our retail repair service, should you not find an answer here please get in touch using the contact details on the right of this page.
Do I need to book to bring my computer in for repair?
There is no need to book a time slot, just pop into our retail store during business hours, the store location and opening hours can be found here. An engineer will book your computer into the repair system and get started as soon as possible.
Do you repair Apple computers & laptops?
We are able to provide a limited repair service for Apple computers & notebooks. Generally, we do not source parts however we can fit any component compatible with your Apple computer if you order the part and bring it with you to our service centre.
How long does a repair take?
Depending upon the nature of the repair, they can take anywhere from 1 up to 7 working days. Generally, if parts need to be ordered for a repair it can take approximately 3-5 working days for the parts to arrive and be fitted.
Can I wait while you repair my computer?
We do not allow customers to wait while a repair is being carried out, this is due to health and safety and more importantly, repairs can take a few hours to complete and engineers are not specifically working on one repair during this period.
Why do you charge a diagnostic service charge?
We have a diagnostic service charge since our BubbleTech engineers can sometimes take up to 2 hours to diagnose a repair after which the customer may decide not to proceed, it is to cover this cost.
What is your repair process/procedure?
- The customer comes into the store and books their computer for repair
- The engineer takes the customers details, problem outline and takes a detailed inventory of all parts left.
- The customer is then given a receipt for the repair, this MUST be presented on collection of the computer
- Once the repair has been completed or should a BubbleTech require further clarification or authorisation they will get in touch via the provided contact number.
- Once all the work is completed the computer can be collected during business hours
Can someone else collect my computer?
We do allow friends or family to collect a computer on your behalf if you are unable to make it, however, they must have one form of photo identification, the repair receipt and pay all outstanding repair costs, before we will release the computer.
What is your repair guarantee?
In reference to software repairs, we offer a 1-week guarantee, if the problem re-occurs we will fix it at no extra cost. Hardware repairs we offer a 30-day guarantee on the service and generally, all parts have a 1-year manufacturer warranty.
What are your repair charges?
Our repair charges can be found:
Do you repair tablets & mobiles?
Yes, we repair all major brands and models of tablets and mobile phones, for a detailed list please visit our Tablets & Mobiles page
Who will be repairing my product?
All repairs are done by the BubbleTech Team, if an external engineer is required you will be notified before proceeding with the repair.
How can I pay for my repair?
Payments are made in-store, we do not accept over the phone payments currently.
What happens if you are unable to repair my computer?
If for some reason we are unable to repair your product, we will refund your repair charge in full.
Does it matter how old my appliance is?
We can repair most computers & devices of any age, but sometimes this is not the case if we cannot obtain replacement parts or supported software
My laptop is very old. Is it worth having it repaired?
If your computer or device is very old, then it may not be worth fixing. However, we can clone the old files and transfer them to your new computer or device.
Will I know exactly what it will cost to repair my computer before you start work on it?
Yes, you will know all costs, including VAT, before we do anything. There are no surprises and no hidden charges.
Is the data on my laptop safe with you?
We never remove or otherwise touch your data apart from for backup purposes (which we’ll always go over with you first.) We take data security very seriously and are trusted by large companies with their most sensitive data.
Upgrade your IT Support today
Get in touch today. or Call us on 0115 922 4749
Cloud solutions
Many people assume that, because their data is stored in a cloud, it is automatically safe.
This is not the case. All the biggest providers, such as Microsoft, do NOT provide security, back-up, and anti-spam as a standard service – they are simply giving you access to work and emails via a web browser.
That’s why, as well as offering expert solutions for cloud computing and hosting, we’ll provide iron-clad security for all of your data.
You’ll have access to quick, efficient and secure communication, allowing you to collaborate with your team without the fear of data losses and viruses.
End-to-end server installations
Server installations can be very costly - both in time and money. Not to mention the fear and frustration of implementing something incorrectly, which would cause your business further disruption.
Our expert IT engineers will install your servers with minimal disruption to your business. Following the initial installation, you’ll benefit from ongoing monitoring and proactive server maintenance. We’re also on-hand to provide upgrades and migrations whenever you need them.
Forget the frustration of time-consuming and complicated installations; enjoy the convenience of end-to-end server management.
Remote working solutions
COVID came calling, and the business world answered by developing functional remote working.
But it’s been far from plain sailing: even after all this time, businesses are suffering from poorly implemented remote working solutions. It's unfortunately something we see every day.
Fortunately, as experienced providers of remote IT services in Nottingham, we were ahead of the curve. There is no need to worry!
We’re on-hand to provide effective remote working solutions that work specifically for your business, whatever the size and scale of your operation.
Outsourced IT Services Nottingham
That’s just a slice of what we have to offer. We also provide structured cabling, broadband, backup solutions, VOIP telephone solutions, and much more. Really, it comes down to your company’s unique requirements: no two businesses are the same, which is why we tailor our IT services to best serve each individual client.
Our IT services for businesses in Nottingham are supported by decades of collective experience. With the knowledge and the will to see your company succeed, we can optimise your unique IT set-up, giving you the confidence to continue moving forward with your business.
Here’s what people are saying
Bought a replacement fan and they installed the new laptop fan free-of-charge, as well as done some maintenance, was able to take the repaired laptop back on the same day.
Daniel was very informative and helpful. Would highly recommend. Excellent service!
I'd bought a new battery but had utterly failed to get two of the more stubborn screws out of the laptop case, damaging them in the process.
They sorted it immediately while I watched - I obviously need to order my screwdrivers from the same place they do. Only charged me £10.
Cannot recommend enough, unbelievable service.
Printer has been installed and now working perfectly
Excellent job!
I would fully 100% recommend BubbleIT to anyone for everything they've done for me, It's rare to have a good company like this.
